Designing a new customer experience is like going on an exciting new adventure
We help you charter your way to ensure that the customer experiences are both memorable and your new business sustainable.
As creatures of habit, one often finds that change can be daunting, and dependent upon the business culture at different enterprises, it can be difficult for companies to assess the areas needed for change. Our DIME model helps our clients to identify the core areas needed to engage with clients successfully, where there is room for improvement and gives a good overview of its position in relation to industry competitors.
The shifting of sales, marketing and support into a customer-centric model requires a comprehensive data strategy to be in integrated to be able to analyse all aspects of their operation. At fordings INNOVATE, we help our clients to define their strategy, integrating analytics into all facets of their business to solve complex challenges and answer all their important questions.
In order to ensure that our clients make the right investments for the future in the digitalisation of the company, our BDRMS model is aimed at avoiding redundancies and unnecessary investments in sales, marketing and other process solution areas, providing a roadmap to charter tricky decisions. This can include a range of approaches, depending on each client's needs, from performing cost benefit analyses and setting investment objectives to advising on commercial propositions around procurements and risks.
Although digitalisation is mandatory in the global marketplace, it can often become tricky, especially in traditional organisations where the digitalisation requires almost a metamorphosis from traditional models and traditional thinking. Our DTS model is in place to help guide our customers away from product or service mentality to a full digital model aimed at offering sustainable customer-centric solutions at a significant scale using well established tools and processes.
We introduce our clients to the concepts of automated analytic solutions, designed to clarify complex data sources in real time and provide rationale when supporting big decisions. These cloud analytic solutions can also allow for the creation of analytic prototypes, and the wire framing of data, creating a holistic view over extensive detail in seconds, handling eclectic data sources, leveraging the vast analytical firepower in our Integrated Analysis program.
Creating a customer strategy is crucial when it comes to leaving a great impression. fordings INNOVATE works with companies to develop their traditional customer service channels, optimising both front-facing services and back-office processes for a streamlined experience. We couple this service with a competitor analysis, taking account of market alternatives and surpassing them in ways that are both unique and bold.
Fording's growth strategies help organisations revitalise, their business model to expand with the latest technology. The ability to grow alongside new trends, rather than chasing them, is a characteristic of industry leaders. fordings iNNOVATE tailored growth strategies offer clear guidelines to companies who want to achieve that room for expansion and be pioneers in their industry.